Troubleshooting
How to fix common errors & issues
17 articles
- Why Messages With Links Sometimes Don't SendMeta limits how many DMs with raw URLs you can send. Here's why, and how Inrō's Conversion Links get your links delivered reliably.
- How to Fix Common Meta & Instagram Connection ErrorsThe main fixes for when your Instagram account won't connect to Inrō, or was working and suddenly stopped.
- My Scenario Isn’t Triggering: How to Fix ItWork through the common reasons a scenario isn't firing, ordered most-likely first, from activation and trigger settings to limits and connection.
- My Messages Aren’t Sending: Rate Limits & What to DoUnderstand why messages slow down or pause, how Instagram rate limits work, and what Inrō does automatically to keep your account safe.
- My Campaign Is Stuck or Not Sending: How to Fix ItFigure out why a campaign is stuck, paused, or not sending, from its status to your plan limits, and tell "Limited" contacts apart from "Failed" ones.
- My AI Agent Isn’t Responding: How to Fix ItIf your AI Agent isn't replying, check the activation mode, your AI credits, folder rules, scenario priority, and connection, in that order.
- Fix: 'Already Connected to Another Organization'This message means your Instagram account is already linked to a different Inrō organization. Here's how to free it up and connect where you want.
- What happens when your Instagram account is disconnected for securityLearn how Inrō notifies you when Instagram disconnects your account for security reasons, and how to reconnect quickly.
- How to Fix the Missing Permissions ErrorThe Missing Permissions error means Inrō doesn't have all the access it needs. Reconnect and grant every permission to restore your features.
- How to Fix the Authorization Missing ErrorThe Authorization Missing error means Inrō lost its connection to Instagram. Here's how to reconnect and refresh your Meta permissions.
- How to change your linked Instagram account?You can't directly swap the Instagram account linked to Inrō. Here are the two ways to connect a different account.
- How to Fix Instagram Error 400Fix Instagram Error 400 during the connection flow, with the browser and permission fixes that clear it most of the time.
- How to Fix the Thread Ownership ErrorIf your inbox shows "Conversation locked" and messages won't send, another app holds control of that thread. Here's what it means and how to fix it.
- Why Are My Reels and Posts Not Sending?Sharing a reel or post in a DM doesn't always work because of an Instagram API limitation. Here's why, and the reliable ways to send your content instead.
- Troubleshooting Automations & CampaignsRun a few quick checks to fix most automation and campaign issues, then jump to the specific guide for your exact problem.
- How Inrō Handles Your Data & PrivacyHow Inrō stores and secures your data, complies with GDPR and the EU AI Act, encrypts sensitive data, and deletes accounts with a 24-hour grace window.
- How to avoid Spam DetectionUnderstand the limits Instagram puts on automated replies and how Inrō works around them to protect your account.