If your automation (scenario) or campaign isn't working as expected, it's often something small you can fix in a few minutes. Run the quick checks below first. If they don't solve it, jump to the guide for your exact problem, and if you still need us, you'll have the right details to share.

Use the Test button to send the campaign or trigger the scenario to your own Instagram account. This is the fastest way to confirm whether the logic works as intended.

Open your Inbox → Automation tab to see whether your automation is firing. If you don't see recent triggers or messages, the setup may not be linked correctly. You can often see the exact steps that ran, along with any error details.

Open your Campaign or Scenario dashboard and check the History tab. It shows when the automation last ran, who it ran for, and whether each send succeeded or failed.

If a step shows Failed runs, you can retry all of them at once: click the ⋮ menu next to the Failed count on that step and choose Retry all failed. Inrō already retries unexpected errors on its own, so a run that stayed failed usually needs a fix in the flow first. For the full record, open Profile → View platform logs (a Pro feature): the Automations tab lists every scenario and campaign run, searchable by contact, with a detail view of each action, and the API errors tab shows the exact error Meta returned.

If your scenario is comment-based, confirm the correct Instagram post or reel is selected. If you recently updated, deleted, or re-uploaded the post, reselect it in the scenario, because Instagram gives the new version a different ID.

For scenarios, confirm your trigger words are spelled correctly, include common variations and lowercase versions, and don't conflict with another automation running at the same time.

For campaigns, confirm your selected audience is correct. If no contacts match your filters or folder, the campaign sends to no one. Campaigns also only reach contacts marked as active (people who have engaged with you recently). See How are contacts added to Inrō.

If everything looks right but it still won't run, refresh your browser, then reconnect your Instagram account from Accounts → Instagram account. This re-syncs your permissions and clears temporary errors.

If the quick checks didn't fix it, go straight to the guide that matches your symptom:

If the issue continues after these checks, message us in Inrō with:

The more context you share, the faster we can find the cause and fix it.