If your automation (scenario) or campaign isn't working as expected, it's often something small you can fix in a few minutes. Run the quick checks below first. If they don't solve it, jump to the guide for your exact problem, and if you still need us, you'll have the right details to share.
Quick checks for any automation or campaign
1. Test it on yourself
Use the Test button to send the campaign or trigger the scenario to your own Instagram account. This is the fastest way to confirm whether the logic works as intended.
2. Check the Automation tab in your inbox
Open your Inbox → Automation tab to see whether your automation is firing. If you don't see recent triggers or messages, the setup may not be linked correctly. You can often see the exact steps that ran, along with any error details.
3. Review the history
Open your Campaign or Scenario dashboard and check the History tab. It shows when the automation last ran, who it ran for, and whether each send succeeded or failed.
4. Reselect the post if it changed
If your scenario is comment-based, confirm the correct Instagram post or reel is selected. If you recently updated, deleted, or re-uploaded the post, reselect it in the scenario, because Instagram gives the new version a different ID.
5. Check your trigger words
For scenarios, confirm your trigger words are spelled correctly, include common variations and lowercase versions, and don't conflict with another automation running at the same time.
6. Check your audience
For campaigns, confirm your selected audience is correct. If no contacts match your filters or folder, the campaign sends to no one. Campaigns also only reach contacts marked as active (people who have engaged with you recently). See How are contacts added to Inrō.
7. Refresh and reconnect
If everything looks right but it still won't run, refresh your browser, then reconnect your Instagram account from Accounts → Instagram account. This re-syncs your permissions and clears temporary errors.
Find your specific problem
If the quick checks didn't fix it, go straight to the guide that matches your symptom:
A scenario isn't firing: My scenario isn't triggering: how to fix it
The AI Agent isn't replying: My AI Agent isn't responding: how to fix it
A campaign is stuck, paused, or not sending: My campaign is stuck or not sending: how to fix it
Messages are slow or queued: My messages aren't sending: rate limits & what to do
A reel or post won't send in a DM: Why are my reels and posts not sending?
Your account looks disconnected: How to fix common Meta & Instagram connection errors
What to tell support
If the issue continues after these checks, message us in Inrō with:
A short description of the issue (for example, "My campaign didn't trigger when users commented 'link'").
A screenshot or short video of your campaign or scenario setup.
The campaign or scenario name.
Any error messages you noticed.
The more context you share, the faster we can find the cause and fix it.