If Instagram detects a security issue with your account's connection to Inrō, it may automatically disconnect the account. When that happens, Inrō notifies you right away so you can restore access quickly.

You'll hear about it through two channels:

Inrō double-checks the connection before alerting you, so a passing Meta hiccup doesn't trigger a false alarm. If the account stays disconnected, reminders go out 1, 3, 7 and 30 days later.

Click the Reconnect Instagram link in the email, or the Reconnect button in the Instagram DM. Either one takes you to the Inrō reconnect page, where you can restore your connection in a few clicks.

⚠️ Reconnect as soon as you can to avoid any interruption to your automations and inbox.

Scenarios and campaigns that would have run while you were disconnected are held instead of failing. Once you reconnect, a dashboard card lists the scenarios with paused runs, and each has a Run paused executions button where you choose a window: Last 24 hours, Last 7 days or All history. Runs outside the window you pick are cancelled, so choose the widest one you're comfortable with.

Two limits apply. A held reply to a comment expires after 7 days, because Instagram only allows a private reply within 7 days of the comment. And if the account stays disconnected for more than 7 days on the Free plan, or 30 days on Pro or a trial, scenarios stop picking up new messages and comments altogether until you reconnect.

If you're having trouble reconnecting, contact us through the support chat in Inrō and our team will help. For the full set of connection fixes, see How to fix common Meta & Instagram connection errors.