Skip to main content

How to change your linked Instagram account?

Connect a different Instagram account to Inrō, either on a new Inrō account or by disconnecting the current one.

Once you connect your Instagram account to Inrō, we start syncing your contacts and conversations in real time. Because of that, there's no swap button: you either add a second Inrō account, or disconnect the current Instagram account and connect the new one.

Option 1: create a second Inrō account

If you want to keep your current account and add a new one, create a separate Inrō account for it.

Go to Profile → Switch account, click Connect new account to create the new account, then connect your new Instagram account to it. Both accounts stay linked to your login, and you can invite different people to each.

⚠️ Each account has its own billing plan and usage volume. When you create it, Inrō asks whether to bill it with your current account or separately. See Subscription & plans: how billing works in Inrō.

Option 2: change the Instagram account on your current Inrō account

Sometimes you need to keep the same Inrō account and connect a different Instagram account to it, for example if you benefit from a special price or offer tied to it.

Only the account owner can do this, from Profile → Instagram account. Team members see the same button, but if you're not the owner Inrō stops you with "Only the account owner can do this." In that case, ask the owner to do it for you.

The Instagram account page: the connected account, its Status and Connected since, the Reconnect account button, and Disconnect Instagram account below it.

  1. Click Disconnect Instagram account.

  2. Read the list of what will be deleted: contacts, conversations, messages, comments, mentions, posts, stories and automation history, with how many of each.

  3. Type the Instagram username to confirm, then click Disconnect and delete data.

The Disconnect window: the warning, the count of contacts, conversations, comments, posts, stories and automation history to be deleted, the note that automations, campaigns and folders are kept, and the username field.

Inrō takes you back to onboarding, where you connect the new Instagram account. Your automations, campaigns and folders are kept, so they're ready to use with the new account.

⚠️ This can't be undone. The data is deleted from Inrō only, not from Instagram.

The Disconnect window for a team member who isn't the owner, with the message Only the account owner can do this.

If you're trying to connect an account that Inrō says is "already connected to another account," start with the guide below, which covers exactly that case.

What's next

Did this answer your question?