Your Inrō account is built around an organization. Everything you do, your Inbox, scenarios, campaigns, contacts, and AI Agent, belongs to one organization (one connected Instagram account). This article covers how to manage that organization and the people in it.
Open your account settings
Click your organization name in the bottom-left corner of the app to open the Profile area. All your account settings live here.
Your organization details
Go to Profile → Organization information to see your organization's identity:
Username is your Instagram handle.
Name is the display name shown in the sidebar and the organization switcher.
Inrō ID is your unique organization ID (read-only, useful when you contact support).
Your profile picture is pulled from Instagram automatically and refreshes when your Instagram profile changes.
Team members and roles
Go to Profile → Team members to see everyone with access and to invite new people. Each row shows the member's name, email, and role.
How roles work
There are two roles you'll work with day to day:
Owner: the person who created the organization. The owner has full access and is the only one who can manage the team (invite, remove, change permissions) and the subscription.
Member: everyone you invite joins as a member. Members can use the app, and the owner decides whether each member can see the Inbox and Contacts.
The owner can open a member's row and turn on Prevent access to inbox. This is useful when someone manages automations and campaigns but shouldn't see customer conversations.
How to invite someone
Go to Profile → Team members.
Click Add user.
Enter their email address and send the invite.
If they already have an Inrō account, they're added straight away and get an email letting them know. If they're new, they get an email with a link to set a password and activate their account. They join as a member; the owner can adjust their inbox access afterward.
To remove someone, expand their row and choose the remove option (owner only).
How many members you can have
The number of team members depends on your plan:
Plan | Team members |
Free | 1 |
Pro | Up to 10 |
Annual | Unlimited |
The Add user button disappears once you reach your plan's limit. For the full plan breakdown, see Subscription & Plans.
Your Instagram account
Go to Profile → Instagram account to see which account is connected, its follower count, and the Facebook connection behind it. To refresh or reconnect (for example after a permission change), use the refresh option next to your account. If something looks off, see How to Fix Common Meta & Instagram Connection Errors.
Switching between organizations
If you manage several Instagram accounts, each one is its own organization, with separate contacts, scenarios, campaigns, and billing. To move between them, go to Profile → Switch organization (or use the quick switcher next to your organization name) and pick the one you want. The whole app re-scopes to that organization.
Creating, leaving, or deleting an organization
Create a new organization: go to Profile → Create a new organization. You become its owner, and it becomes your current organization. Connecting Instagram is a separate step.
Leave an organization: removes your own membership. You can't leave if you're the owner or the only member.
Delete an organization: permanently removes the workspace and all its data. You can only delete an organization if you're its owner and you belong to more than one. This is irreversible.
To close your personal login entirely, see How to Deactivate or Delete Your Account.
Custom domain
Go to Profile → Domain & emails to serve the links Inrō generates (conversion links, payment links, surveys) from your own subdomain instead of Inrō's. This screen is part of Pro.
Enter a subdomain like
links.yourdomain.com. Only subdomains are supported, not root domains.Add the CNAME record Inrō shows you at your domain provider.
Use Refresh status to check verification.
⚠️ Verification can take up to 24 hours. Until your domain is verified, Inrō keeps using its default link host.
Email signatures
On the same Domain & emails screen, you can authorize the email addresses your scenarios and campaigns send from (used by the send-email action).
Click Add a new email and enter a name and address.
The address owner gets a confirmation email and must click it.
Once confirmed, the address shows Confirmed and is ready to use.
Public-domain addresses (gmail, yahoo, and similar) aren't supported. A pending, unconfirmed address can't be used to send yet.
Notification preferences
Go to Profile → Notifications to control what reaches you:
Messages: choose how many incoming-DM notifications you get, from All messages down to First messages only or None.
Business: notifications for payments and appointments.
Folders: set a notification cadence per folder (real-time, daily recap, weekly recap, or off).
You'll need to allow notifications in your browser or mobile app for these to come through.
Your Instagram metrics report
Inrō can generate a detailed Instagram metrics report as a PDF, separate from the live Dashboard numbers. It covers your DMs, story replies, story mentions, and comments, with reply rates, reply times, follower breakdowns, and a topic analysis of what people message you about.
When you request the report, Inrō builds it in the background and emails it to your organization address when it's ready.
Payments and Calendar settings
If you collect payments from contacts or use the in-app calendar, you'll also see Payments and Calendar settings in the Profile area. These appear only when those features are turned on for your organization, and they're separate from your Inrō subscription billing.
🐾 Netsuke's Tips
If you're an agency managing multiple clients, give each client their own organization and use Switch organization to move between them without logging out.
Only the owner can manage the team and the subscription. If a teammate needs to handle billing, they need to be the owner of that organization.
If a team member only manages automations and campaigns, invite them and turn on Prevent access to inbox so they don't see customer conversations.
Custom domain and email signatures live on the same Domain & emails screen and are part of Pro. Set them up once and every link and email you send uses your own branding.
What's next?
To understand how you're billed and what each plan includes, see Subscription & Plans: How Billing Works in Inrō.