Contacts in Inrō are automatically added when Instagram users genuinely engage with you. This guide outlines exactly which actions add new contacts and which ones don't and explores non-Instagram methods for effectively managing your contacts.
⚠️ There is no limit on how many contacts Inrō captures for you through the ways explained below. The pricing is not based on this but rather on the concept of activated contacts. Read the linked articles to learn more about it.
Instagram actions that add contacts
Your Inrō contacts database grows automatically when someone:
Sends you a Direct Message (DM)
Receives a DM from you
Reacts to your content by leaving a comment on posts, Reels, or Lives
Replies directly to your Instagram Story (even an emoji reply)
Clicks on an Instagram Ad optimized specifically for Messages
Mentions your Instagram handle in their own Stories or captions
Instagram actions that do not add contacts
Certain Instagram interactions do not result in new contacts being added to Inrō. These include:
Simply liking a post, stories, or live videos.
Views or impressions on your content.
Someone just following your Instagram profile.
These actions are not possible since the official Instagram API does not consider them as valid triggers for initiating a conversation.
Non-Instagram actions for contact management
In addition to Instagram-driven engagement, there are other ways you can manage contacts in Inrō:
1. Manual Import (Not Allowed)
Currently, you cannot import contacts manually through spreadsheets or directly from other CRMs into Inrō.
2. CRM Synchronization (Allowed with Limits)
While direct import isn't allowed, Inrō lets you synchronize existing contacts from your Inrō database with external CRMs using Make and our API. You can link information for your client profiles, emails, and Instagram interactions to manage campaigns across multiple platforms effectively.
3. HTML Widget Integration (Allowed - Launching Soon)
Soon, you will be able to integrate an HTML widget into your website, app, or other databases. Users verifying their Instagram through this widget will be automatically added as new contacts into Inrō.
4. APIs and Webhooks (Allowed with Limits)
These advanced tools enable you to update and export contacts from your Inrō database to external systems, ensuring smooth synchronization. However, APIs and webhooks do not support importing or creating new contacts directly into Inrō.
Tips to Grow Your Contact Base Effectively:
Boost your contact acquisition and engagement using Inrō-specific strategies:
Automated Scenarios:
Set up automated replies within Inrō to instantly respond to Instagram comments or story replies, converting these interactions into new contacts seamlessly.Instagram Ads:
Create targeted Instagram Ads optimized for Messages, ensuring any interaction automatically generates new Inrō contacts.Clear Calls-to-Action (CTAs):
Regularly include clear and compelling CTAs asking your audience to send messages, comment, or mention your handle, directly expanding your database of contacts.
Feedback
We appreciate your feedback! Feel free to reach out if you have questions or need support with advanced features such as API integrations, HTML widget integration, or webhooks. We're here to ensure your Inrō experience is seamless and effective.