What are Inrō contacts?
Inbox contacts
Every time someone appears in your Instagram inbox, they are added as a contact in Inrō. There are different ways for contacts to appear in your inbox:
they sent you a DM
they replied to one of your stories
they mentioned you in a story
you sent them a DM (manually from Instagram)
In the last case (you sent them a DM), there are 2 cases:
if they follow you, your DM will appear in their Primary inbox and you will be able to send them additional DMs
if they don't follow you, your DM will appear in their Requests inbox and you will only be able to send them additional DMs after they accepted your request
Comment contacts
In addition to this, when people comment on your posts or reels, they are also added to Inrō but with a special status as they're not in your inbox.
When someone comments on your posts or reels, you can automatically send them one single DM in the following 7 days (24 hours for comments on Live videos).
Then there are 2 cases:
if they follow you, your DM will appear in their Primary inbox and you will be able to send them additional DMs
if they don't follow you, your DM will appear in their Requests inbox and you will only be able to send them additional DMs after they accepted your request
Whatever the status, you always have the option to manually send them a DM from Instagram. However this can be a long process for hundreds or thousands of contacts.
What are the different statuses?
Based on the previous explanations, here are the possible contact statuses in Inrō:
Pending: we don't have enough information to know the exact status. It will update automatically with the next interactio.
Active: contact is active and can receive all your messages
Inactive: contact cannot receive your messages. This can be because they blocked you, commented on your post more than 7 days ago or have not accepted your message request.
Commented: contact has commented on your post. You can send them a DM request in the following 7 days.
Live commented: contact has commented on a live video. You can send them a DM request in the following 24 hours.
Requested: contact has received your message request and has not accepted it yet.
Opt-out: contact has opted out of receiving your messages.
Deleted: contact has deleted their Instagram account.
Spam: contact has been automatically or manually marked as spam in Inrō.
If you are unsure about a contact's status, your can view it in Inrō and get more information from the ? icon.
