Introduction to Folders
Folders in Inrō allow you to categorize your conversations into manageable segments. You can create folders to group contacts based on their status, engagement level, or any other criteria relevant to your marketing strategy. This helps you keep your inbox organized and ensures that you can easily access and manage conversations with specific groups of contacts.
Using the Folder Interface
Creating a New Folder:
To create a new folder, navigate to the Inbox and click on Create folder. Enter the name of the folder and select a colour to differentiate it easily.
Adding Contacts to Folders:
You can move contacts to different folders by selecting the contact and choosing the desired folder from the Move to Folder menu. This helps in categorizing contacts based on their engagement or status.
Managing Folders:
Access all your folders from the Inbox Settings beside the search & filter bar. Here, you can see the number of contacts in each folder and quickly switch between folders to manage your conversations.
Spam Folder:
This is the place where you can find all your spam messages. To add messages to the spam folder, click the three dots button when you hover over the conversation preview & click “mark as spam” to remove them from your inbox.
Folder Notifications:
Set notifications for specific folders to receive alerts for important contacts or leads. This ensures you never miss critical interactions and can respond promptly.
Popular Use Cases for Folders:
Inrō users use folders in creative ways to suit their specific situation but some popular folders are - Leads, Engaged, Follow-up, Language-based (English/French), Clients
Inrō Insider Tips
Consistent Naming Conventions: Use consistent naming conventions for your folders to keep your inbox organized and easily navigable.
Prioritize Important Folders: Pin or prioritize folders that require frequent attention, such as VIP leads or hot prospects.
Regular Maintenance: Regularly review and update your folders to ensure that contacts are categorized correctly based on the latest engagement and status.
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