Inbox Folders/Segments: These are used to categorize messages by their type or priority or whatever custom criteria you prefer.

Search Box: Located at the top of the messages, you can use the search box to quickly find the contact.

Filters: You can also filter messages based on different criteria - unreplied, unread, scenario running, campaign running, not in a folder etc.

Comments: All the comments on your posts and reels can be found here.

Message Window: Click on a conversation to read and reply to messages directly. You can also send conversion links or run scenarios from here.

Contact Card: Select a conversation and click “Details” on the top left to access the contact card. Here you can find a CRM-style card for critical information about the contact such as contact information, shared media, notes, saved messages, and engagement history.

Automation History: Select a conversation and click “⚡” on the top right to access automation history. This panel displays all ongoing & historical actions taken in scenarios & campaigns for the contact.

Select & Batch Actions: Just below the search bar, you can click the select button to select multiple conversations at once and perform batch actions like sending a message, like the previous message etc. You can also move all these conversations into a folder or mark them as spam/unread/replied.

Set Alerts for Specific Folders: Enable notifications for important folders to ensure you don't miss high-priority messages.

Use Folders to Organise: Utilize folders to keep conversations organized. Some popular folders are - Prospects/Leads, Clients/Subscribers, VIP List.

Leverage Filters: Regularly use filters to streamline your workflow by focusing on unread or unreplied messages.