When using Inrō, you might encounter a "Missing Permissions" error. This happens because Inrō doesn’t have all the necessary permissions to access your Instagram account features.
Why does this happen?
This can occur for several reasons:
New Features: We occasionally introduce new features that require updated permissions.
Expired Connections: Instagram or Facebook connections can expire over time, requiring a refresh.
How do I fix it?
Here’s a step-by-step guide to identify and resolve the issue:
Step 1: Identify Missing Permissions
Locate the Error: If you see the "Missing Permissions" message in Inrō, some required permissions are missing.
View the Details:
Click on Fix Permissions directly from the error notification.
Alternatively, go to the Organization Account page in your Profile to review the list of missing permissions.
Step 2: Fix the Permissions
Start the Reconnection Process:
Click on Reconnect to initiate Facebook’s authorization process.
Edit Previous Settings:
During the authorization process, choose Edit Settings when prompted.
Ensure that Inrō has access to:
All Pages associated with your Instagram Business account.
Linked Instagram Business Accounts.
Grant Full Permissions:
As you go through the steps, ensure every required permission is enabled.
Tip: You can review all permissions before the end of the process.
⚠️ Make sure you go all the way until you come back to Inrō.
Step 3: Verify the Fix
Once you’re back in Inrō, the "Missing Permissions" message should disappear.
If the message persists:
Double-check that all permissions were granted during the setup.
Ensure you selected all linked Pages and Instagram accounts.
Still Facing Issues?
If the error message remains after following these steps:
Contact us via the Support Chat in Inrō.
Our team will guide you further in resolving the issue.
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