Your Inrō inbox is where every Instagram interaction lands in one place: DMs, story replies, story mentions, and comment-triggered conversations. Here's how to find your way around it.

The full Inrō inbox showing the sidebar, conversation list, and an open conversation thread.

The three-panel layout

The inbox is split into three panels that work together.

The left sidebar holds your main navigation and your folder list. Folders appear under the FOLDERS heading, each with a badge for unread conversations. Click a folder to filter the list to that group. Create folder at the bottom adds a new one, and the gear icon next to FOLDERS opens inbox settings.
The conversation list (middle) shows your contacts, 25 at a time. Each row shows the contact's name, their last message preview, the timestamp, any folder tags, and a small handling status icon on the right. Click Select at the top to enter batch selection.
The conversation thread (right) opens when you click a contact. It's the full message history with that person. At the top you'll see their name, username, their reachability status (Active or Inactive), and the folders they're in. Below that are six tabs.

The six contact tabs

Each tab gives you a different view of a contact's relationship with your account.

Conversation is the default. It shows the full DM thread, including messages sent by automations and your AI Agent. You can bookmark any individual message with Save, and find your saved messages in the contact's details.
Automation lists every scenario that has run or is running for this contact, with the name, start time, and status. The badge shows the total count.
Campaigns shows which campaigns this contact received, when, and their status.
Comments shows every comment this contact left on your posts, each with quick actions to reply, hide, or trigger automations without leaving the inbox.
Mentions shows posts where this contact tagged or mentioned your account.
History is the full audit trail: when they were added to folders, when properties were set, and when their contact status changed. If a contact's data or an automation looks off, this is the first place to look.

A contact's History tab showing a timeline of folder, property, and status changes.

Sending messages and running scenarios

At the bottom of the thread, the Compose message field sends a DM directly. Tap the microphone icon to record and send a voice message instead.

The Run scenario button (the lightning bolt) lets you manually trigger any active scenario for this contact. This is useful when you want to send a flow to someone without waiting for a real trigger to fire.

The composer also has quick actions for the conversation, like sending a Calendly or conversion link, requesting a payment, or scheduling an appointment.

The conversation composer with the Run scenario button highlighted.

Filtering your inbox

The filter icon (next to the search bar) gives you five quick filters:

Unreplied messages: conversations with incoming messages you haven't answered.
Unread messages: conversations with new unread messages.
Not in a folder: contacts not yet assigned to any folder.
Scenario running: contacts currently mid-scenario.
Campaign running: contacts currently mid-campaign.

You can apply one quick filter at a time. For multi-condition audiences, use the Contacts view with segments and filters. To search by name or message text, and to act on many conversations at once, see Search, Batch Actions & Bulk Operations.

Inbox settings

Click the gear icon next to FOLDERS to open inbox settings. From here you can manage folders and folder notifications, view your spam list, mark all conversations as read, export contact info, and manually sync your inbox with Instagram. For a full contact export with all the built-in fields, use Contacts → Export all contacts instead.

Time-off is also here. Turn it on to set an auto-reply that answers the first message anyone sends while you're away, with an end date and a custom message of your choice. It's a quick way to set expectations when no one is around to respond.

Handling status at a glance

Every conversation row shows a small icon for who, or what, is managing it right now:

Yellow bolt badge: a scenario or campaign is running.
Purple agent badge: your AI Agent is handling the conversation.
Orange person badge: a human was requested and no one has stepped in yet.
No badge: nothing is actively handling it; it's idle or human-managed.

Rows also show whether you still owe a reply. For the complete breakdown, including the error, rate-limit, and pending icons, and how each state changes, see Handling Status: Human, Automation, Agent & More.

🐾 Netsuke's Tips

The folder list in the sidebar is more than an organiser. Clicking a folder is the fastest way to check in on a segment without building any filters.
If a conversation looks frozen or out of sync, go to Inbox settings → Sync inbox to pull in any messages Instagram hasn't pushed through yet.
When someone fires off several messages in a row, Inrō groups them into one turn so your scenarios and AI Agent reply once to the whole burst, not to each line.
The History tab is the first place to check when a contact's status or data looks wrong. It shows exactly what changed and when, which makes debugging an automation much faster.