Inbox & Contacts (CRM)
Manage the inbox, contacts, custom properties, statuses, folders, segments and search.
9 articles
- Contact Profiles & Custom PropertiesLearn how contact profiles work in Inrō, the ten custom property types, how to export your contacts, and how duplicate contacts are merged.
- Handling Status: Human, Automation, Agent & MoreUnderstand what each handling status icon in the Inrō inbox means, and how a conversation moves between human, automation, and AI Agent.
- Search, Batch Actions & Bulk OperationsSearch your conversations, select multiple contacts, and run bulk actions across the Inrō inbox and Contacts table without doing things one at a time.
- Why Do I Have Fewer Contacts Than Followers?Your Inrō contact count is usually lower than your Instagram follower count, and that's expected. Here's why, and how to turn followers into contacts.
- Segmentation & Filters: Build Smart AudiencesLearn how to use Inrō's contact filters and saved segments to build targeted audiences for campaigns, automations, and CRM views, including all filter types and AND/OR logic.
- Folders: Create, Organise & AutomateLearn how to create folders in Inrō, add contacts to them by hand or automatically, set folder notifications, and use folders to trigger scenarios.
- How Are Contacts Added to Inrō?Understand every way a contact gets created in Inrō: DMs, comments, story interactions, ads, referral links, and more, and why your contact list isn't your follower list.
- The Unified Inbox: Overview & NavigationFind your way around the Inrō inbox: the panels, the contact tabs, the quick filters, and the handling status icons on every conversation.
- Understanding Contact StatusLearn what each contact status means in Inrō, why it changes on its own, and how it controls whether you can message a contact.