Inbox & Contacts (CRM)
Manage the inbox, contacts, custom properties, statuses, folders, segments and search.
9 articles
Contact Profiles & Custom PropertiesLearn how contact profiles work in Inrō, the ten custom property types, how to export your contacts, and how duplicate contacts are merged.
Handling Status: Human, Automation, Agent & MoreUnderstand what each handling status icon in the Inrō inbox means, and how a conversation moves between human, automation, and AI Agent.
Search, Batch Actions & Bulk OperationsSearch your conversations, select multiple contacts, and run bulk actions across the Inrō inbox and Contacts table without doing things one at a time.
Why Do I Have Fewer Contacts Than Followers?Your Inrō contact count is usually lower than your Instagram follower count, and that's expected. Here's why, and how to turn followers into contacts.
Segmentation & Filters: Build Smart AudiencesLearn how to use Inrō's contact filters and saved segments to build targeted audiences for campaigns, automations, and CRM views, including all filter types and AND/OR logic.
Folders: Create, Organise & AutomateLearn how to create folders in Inrō, add contacts to them by hand or automatically, set folder notifications, and use folders to trigger scenarios.
How Are Contacts Added to Inrō?Understand every way a contact gets created in Inrō: DMs, comments, story interactions, ads, referral links, and more, and why your contact list isn't your follower list.
The Unified Inbox: Overview & NavigationFind your way around the Inrō inbox: the panels, the contact tabs, the quick filters, and the handling status icons on every conversation.
Understanding Contact StatusLearn what each contact status means in Inrō, why it changes on its own, and how it controls whether you can message a contact.