Scenario groups organise your scenarios into folders and control how they behave when several scenarios match the same trigger. Instead of scrolling a long list, you group related scenarios together and set clear rules for which one runs.
Two types of group
When you create a group, you choose its type:
Priority group. Only the highest-priority matching scenario runs. Use this when you want one specific response to win, like a VIP flow that overrides your default. You set the order by dragging scenarios inside the group. This is the default type, so a "plain" new group is exclusive unless you make it normal.
Normal group. All matching scenarios run independently. Use this to organise scenarios that should all fire without competing, like a set of unrelated follow-up sequences.
Scenarios that aren't in any group always run independently.
Create a group
Go to Scenarios.
Click New group.
Give it a name and pick a type, priority or normal.
Click Create.
Add scenarios to a group
From the Scenarios list, drag any scenario onto a group row to assign it. You can move scenarios between groups at any time.
Set the order in a priority group
Inside a priority group, drag scenarios up or down to set their priority. The scenario at the top has the highest priority and wins when several scenarios in the group match the same trigger.
⚠️ While a scenario in a priority group is already running for a contact, no other scenario in that group will start for that same contact until the first one finishes. This is what keeps a single, clean response per person.
Turn a whole group on or off
Each group row has a status toggle that flips every scenario in the group on or off at once. It shows as active when at least one scenario inside is active.
Edit, duplicate, or delete a group
Click the ⋯ menu on any group row to:
Rename it or change its type between priority and normal.
Duplicate it, which copies the group and all its scenarios. The copies are created inactive.
Delete it. When you delete, you choose whether to move the scenarios back to the ungrouped list or delete them along with the group.
🐾 Netsuke's Tips
Use a priority group whenever two scenarios could fire for the same person. Put your most specific flow (a VIP or returning-customer flow) at the top so it beats the general one.
Keep a normal group for housekeeping. Grouping all your "thank-you" or "follow-up" scenarios together makes the list readable even if they never compete.
Duplicating a group is a fast way to set up a second account or test variations, since the copies come in inactive and won't fire until you turn them on.
Order matters only inside priority groups. In a normal group, dragging changes display order, not which scenario wins.
What's next?
For how scenarios run for each contact and the settings that affect them, see What Are Scenarios? Overview & Concepts. To build and edit the scenarios you're grouping, see The Flow Builder: Visual Editor Tips & Tricks.